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The Watch Doctor
Average rating:  
 214 reviews
by Steve Regester on The Watch Doctor
Overhaul

I found Mark by doing a google search and was amazed with his 100's of raving reviews. I very recently had an estimate of $1295.00 for repair and overhaul on my 80's Datejust Thunderbird. I first called Mark and discussed my watch and estimate. I mailed him the watch. Several days later I received his estimate of $390.00 for the same work. About 2 and half weeks later I received the watch in like new condition working perfectly! It looks brand new! I highly recommend Mark for your watch services. Steve

by don bode on The Watch Doctor

Just received my Rolex from you a few days ago after undergoing your long overdue overhaul. I ran across your website after a brief search. You made some time proven statements about mechanical care and maintenance required if a watch owner is to expect long term satisfaction. After much consideration, I decided to take a chance on you. I spoke with you on the phone (to make sure you were not a robot!) and you were prompt and cordial, as you quickly explained how to ship my watch safely and securely to your shop. To my surprise, you gave me a very reasonable quote (80% less than local watch repair facility), saying of course that was subject to your complete disassembly of my time piece. I thought, "Oh, oh, here we go. Tear the watch down and discover the high dollar, real reason for the repair!" I care not to admit how many times I have been victimized by "professional repair services" (auto, home HVAC, plumber and even a dentist!). I do not begrudge these individuals for wanting to make a profit, I'm sure they easily justify the need, but it's the obvious greed that "grits my teeth"! Then when someone, like you Mark, comes along with quality workmanship at a fare price, I find myself cautiously, suspicious! I only regret that I do not know how to submit my customer feedback to the "social platforms" as a an apology for doubting you!

(you have my permission to use this statement as you see fit.)

by Paul Cox on The Watch Doctor
excellent service and repair

I sent my 30 yr old Rolex Submariner to Mark for service and repair after getting an outrageous bid from Rolex Service Center in TX.
Everything listed in his website is accurate. His service was timely, there were no surprise charges and he kept me updated on progress through return delivery. He resolved some long standing problems and my Rolex is now performing perfectly.
Excellent service from a reputable business, what more could you ask for?

by Archie Gore on The Watch Doctor
Rolex service

Mark, you did a very nice job on my Rolex Datejust watch. It looks great and has kept perfect time since receiving it back from you. My wife also has a Ladies Rolex Datejust and we will be sending that to you for a tune up soon. I appreciate the fine service.

by Leah Edwards on The Watch Doctor
Highly Recommend

I found Mark by doing a google search and was pleased with his reviews. I mailed him the watch and mentioned that I wanted to have it cleaned and refurbished as a Father's Day gift for my husband. He got it back to me just in time, in perfect condition. It looks brand new! Will definitely use him again and highly recommend!

by Beatriz Martinez on The Watch Doctor
Very profesional and kind

I have my Rolex since 1980 and I was very pleased with his professional and derailed job. I also felt very confident sending my watch via mail following his instructions. I enjoy a lot all his information about all kind of watches in his web page. I truly recommend Mr. Mark Sirianni to take a good care of your watch!!

by Thomas G. Jeane on The Watch Doctor

Thomas G. Jeane
Rowlett, Texas

Thank you so much for the wonderful job you did cleaning my Rolex Submariner recently. Permit me to ‘brag’ on you just a bit if you don’t mind.

Since getting my watch back from you, I have done about three non-professional timing tests, and, based on those, it seems the watch gains about 4.3 seconds, or so, every 24 hours. That’s better than the 6-7 second per day gain before your service.

Also, I don’t know what you did, but the bezel has never been so easy to turn. Your service made the fourth time the watch case has been opened for servicing since the watch was new in 1985, and not one of those cleanings ever resulted in a smoother turning bezel, except your service. It was always a challenge to turn—but no more. Thank you so much.

Rest assured, I will surely keep your contact information, and I will touch base with you in the future about cleaning that vintage Omega Seamaster I have, that I told you about earlier.

Thank you again for the great service, and I will be happy to recommend your business to anyone who needs it.

by Jeff Cramer on The Watch Doctor
Very Satisfied Customer

I read about Mark Sirianni's Watch Repair on a private Forum and thought "this is too good to be true" based on my previous experience with a Jeweler in my area. So, like all Doubting Thomas-types, I first culled through Mark's website. There's so much great information about what he does and who he is that I had to call him and make sure he really did exist!

So I called... We had a delightful conversation, and he was as enthusiastic on the phone as anyone I've ever met regarding not only watches, but a whole lot of other things. He comes across as not only a very sincere guy, but an expert horologist - because he recommended I do a deep dive into his website so that I could better understand what exactly I had on my wrist, why it was so special, and how he could bring it back to factory specs.

I sent my watch to Mark and it was returned 20 days later - I purposely have waited 6 weeks to write a review because I wanted to make sure that my first impressions were validated by my GMT II's performance. And Mark's work has not only met, but has exceeded my expectations!

Not only does the watch run flawlessly, but he buffed out the bracelet and it looks brand new! He didn't mention this part of the service, but I am absolutely convinced that he replaced the luminescent marks on the face with new material because it absolutely glows at night!

Thanks Mark - I've shared your contact information with friends and hope you enjoy your work as much as I am enjoying the fruits of your labor!!!

by Bruce on The Watch Doctor
The Best

I’m so satisfied with the services of Mark Sirianni, I’m writing my second review. First, let me say I was hesitant sending in a Rolex in the mail, to the East but Mark’s glowing reviews left no room for doubt about his capabilities. Watch was returned within a short two week time frame, completely cleaned, timed, and looking like new again at a fraction of the price what a competitor would charge. Mark communicated constantly throughout the short repair time period constantly updating me on progress. Watch return was shipped via Fed X with signature requirement for added security. What a pleasant experience. I will certainly send my future service items to Mark.

by Sam Watson on The Watch Doctor
Excellent service

Mark is extremely professional. He did an excellent job with a 1960’s Omega that was a family legacy. My only point of feedback is that direct phone contact along the way describing the condition of the watch and consulting on options along the way would be much welcome.

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