Every week I get this same phone call or email.  It goes something like this:  ” I just went swimming, or came out of the shower and now my watch is wet, or has moisture under the crystal.  The customer almost always says that they “have always worn the watch in the pool or shower” and can’t understand why all of a sudden it is wet.  At this point I.. Read More

“Do you use genuine parts during an overhaul?”  This is usually the first question that every Rolex customer asks me.  My normal answer is a bit like this:  During a basic overhaul, I should not need to replace any parts as long as the watch is in decent working condition.  If I do need parts, I try to source genuine parts ,then if they are not available,  I have good.. Read More